they will deliberately slow up your service and give you less priority than more profitable customers. It's in their TOS that they can/will do this.

YES. I'm definitely experiencing that, too. (I think I first read about that after the lawsuit thing, and it was kind of a revelation. "So /that's/ why my films are taking so long... I used to get them so quickly... *facepalm*) It kind of sours me on the Netflix experience. :/

But yeah, otherwise... I guess it's a pretty convenient service. ;)

*follows your cool links!*